http://caddellinsightgroup.com/blog2/2009/02/customers-are-talking-another-apple-mobileme-customer-service-nightmare/ A wide-ranging discussion of important business-related matters, such as innovation, risk, understanding customers and managing groups Wed, 03 Mar 2010 16:10:33 +0000 http://wordpress.org/?v=2.8.4 hourly 1 http://caddellinsightgroup.com/blog2/2009/02/customers-are-talking-another-apple-mobileme-customer-service-nightmare/comment-page-1/#comment-762 Andrea Tue, 19 May 2009 04:41:47 +0000 http://caddellinsightgroup.com/blog2/?p=927#comment-762 I have been billed by Mobile Me for 3 years, without every signing up. Last year they had a phone number and someone helped me. This year, I am required to Chat and have been told that it is not their problem and take it up with the credit card company. I am appalled at their complete lack of service. You can't even speak to a human! I have been billed by Mobile Me for 3 years, without every signing up. Last year they had a phone number and someone helped me. This year, I am required to Chat and have been told that it is not their problem and take it up with the credit card company. I am appalled at their complete lack of service. You can't even speak to a human!

]]> http://caddellinsightgroup.com/blog2/2009/02/customers-are-talking-another-apple-mobileme-customer-service-nightmare/comment-page-1/#comment-754 product testing company Thu, 14 May 2009 18:01:48 +0000 http://caddellinsightgroup.com/blog2/?p=927#comment-754 That sucks. Promising innovations are pretty useless without good and effective customer service behind them. Sad to say that Apple just seem to endure it. That sucks. Promising innovations are pretty useless without good and effective customer service behind them. Sad to say that Apple just seem to endure it.

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