http://caddellinsightgroup.com/blog2/2009/04/the-value-of-immersion-in-the-details/ A wide-ranging discussion of important business-related matters, such as innovation, risk, understanding customers and managing groups Wed, 03 Mar 2010 16:10:33 +0000 http://wordpress.org/?v=2.8.4 hourly 1 http://caddellinsightgroup.com/blog2/2009/04/the-value-of-immersion-in-the-details/comment-page-1/#comment-678 Wally Bock Tue, 21 Apr 2009 01:01:47 +0000 http://caddellinsightgroup.com/blog2/?p=1126#comment-678 Sports material or not, John, that's a great post. It reminded me of the story of Robert Frost who gave a class for poets in which he discussed the details various poetry forms, the effect of different rhyming schemes and much other technical detail. A student asked Frost if he really cared about such minutinae. Frost glowered at him and groweled, "I revel in them!" Sports material or not, John, that's a great post. It reminded me of the story of Robert Frost who gave a class for poets in which he discussed the details various poetry forms, the effect of different rhyming schemes and much other technical detail. A student asked Frost if he really cared about such minutinae. Frost glowered at him and groweled, “I revel in them!”

]]> http://caddellinsightgroup.com/blog2/2009/04/the-value-of-immersion-in-the-details/comment-page-1/#comment-671 Customers Are Talking » Blog Archive » Good customer service is an investment in your business: 2 examples Mon, 20 Apr 2009 01:45:47 +0000 http://caddellinsightgroup.com/blog2/?p=1126#comment-671 [...] Customers Are Talking A discussion of how to listen to, make sense of, and act on customer feedback, however it’s given « The value of immersion in the details [...] [...] Customers Are Talking A discussion of how to listen to, make sense of, and act on customer feedback, however it’s given « The value of immersion in the details [...]

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