Comments on: The art of the customer interview http://caddellinsightgroup.com/blog2/2009/05/the-art-of-the-customer-interview/ A wide-ranging discussion of important business-related matters, such as innovation, risk, understanding customers and managing groups Wed, 03 Mar 2010 16:10:33 +0000 http://wordpress.org/?v=2.8.4 hourly 1 By: Really need to learn? Conduct an interview « Customers Are Talking http://caddellinsightgroup.com/blog2/2009/05/the-art-of-the-customer-interview/comment-page-1/#comment-991 Really need to learn? Conduct an interview « Customers Are Talking Mon, 16 Nov 2009 18:56:34 +0000 http://caddellinsightgroup.com/blog2/?p=1201#comment-991 [...] because of some work I’ve done – twenty or so podcasts and a similar number of in-depth customer interviews. For those, I prepare questions in advance, and listen very carefully while the interview subject [...] [...] because of some work I’ve done – twenty or so podcasts and a similar number of in-depth customer interviews. For those, I prepare questions in advance, and listen very carefully while the interview subject [...]

]]> By: jmcaddell http://caddellinsightgroup.com/blog2/2009/05/the-art-of-the-customer-interview/comment-page-1/#comment-759 jmcaddell Tue, 19 May 2009 04:19:59 +0000 http://caddellinsightgroup.com/blog2/?p=1201#comment-759 approve.<br><br>John Caddell<br><br>Original Message<br>----------------<br>Subject: [caddellinsightgroupblog] Re: The art of the customer interview approve.

John Caddell

Original Message
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Subject: [caddellinsightgroupblog] Re: The art of the customer interview

]]> By: Denise Lee Yohn http://caddellinsightgroup.com/blog2/2009/05/the-art-of-the-customer-interview/comment-page-1/#comment-758 Denise Lee Yohn Mon, 18 May 2009 23:51:24 +0000 http://caddellinsightgroup.com/blog2/?p=1201#comment-758 great suggestion, john<br>i've also found it valuable to end with something along the lines of "what should i have asked you about that i didn't?" this usually elicits what's really on the heart and mind of the interviewee great suggestion, john
i've also found it valuable to end with something along the lines of “what should i have asked you about that i didn't?” this usually elicits what's really on the heart and mind of the interviewee

]]> By: Bonnie Sashin http://caddellinsightgroup.com/blog2/2009/05/the-art-of-the-customer-interview/comment-page-1/#comment-756 Bonnie Sashin Sun, 17 May 2009 23:19:42 +0000 http://caddellinsightgroup.com/blog2/?p=1201#comment-756 John,<br>Thanks for excellent post chock full of practical tips. Having moved from print interviews of "customers" to flip video interviews, I wholeheartedly agree on the value of the "anything else" question. When I was a journalist, the best answers always came after I closed the notebook. The best answers still come at the end, but now I'm smart enough to leave the video running. John,
Thanks for excellent post chock full of practical tips. Having moved from print interviews of “customers” to flip video interviews, I wholeheartedly agree on the value of the “anything else” question. When I was a journalist, the best answers always came after I closed the notebook. The best answers still come at the end, but now I'm smart enough to leave the video running.

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