If you regret missing the webinar I did last week, “Customer Insight From The Ground Up” (and I know you do), you’ll be happy to know it’s been archived. The webinar covers the customer story-gathering and sensemaking approaches discussed frequently on this blog. You can listen to the webinar, as well as download slides & notes, from Listrak’s site here.
Tags: customer research, customer service, narrative, product management, sales, sensemaking, webinar
