http://caddellinsightgroup.com/blog2/2009/07/the-invaluable-stories-inside-customer-service-calls/ A wide-ranging discussion of important business-related matters, such as innovation, risk, understanding customers and managing groups Wed, 03 Mar 2010 16:10:33 +0000 http://wordpress.org/?v=2.8.4 hourly 1 http://caddellinsightgroup.com/blog2/2009/07/the-invaluable-stories-inside-customer-service-calls/comment-page-1/#comment-860 Customers Are Talking » Blog Archive » Customers are talking: companies are investing in customer satisfaction, and it shows Mon, 27 Jul 2009 15:05:09 +0000 http://caddellinsightgroup.com/blog2/?p=1370#comment-860 [...] posts: The invaluable stories inside customer-service calls Customers Are Talking: The Hot Line Using values: connecting deeply with [...] [...] posts: The invaluable stories inside customer-service calls Customers Are Talking: The Hot Line Using values: connecting deeply with [...]

]]> http://caddellinsightgroup.com/blog2/2009/07/the-invaluable-stories-inside-customer-service-calls/comment-page-1/#comment-852 The Complaint Button - Without Warning Mon, 20 Jul 2009 14:34:52 +0000 http://caddellinsightgroup.com/blog2/?p=1370#comment-852 [...] And recently, I saw this over at Futureblog, The Invaluable Stories Inside Customer-service Calls. [...] [...] And recently, I saw this over at Futureblog, The Invaluable Stories Inside Customer-service Calls. [...]

]]> http://caddellinsightgroup.com/blog2/2009/07/the-invaluable-stories-inside-customer-service-calls/comment-page-1/#comment-850 Wally Bock Wed, 15 Jul 2009 17:39:53 +0000 http://caddellinsightgroup.com/blog2/?p=1370#comment-850 I think you've just given us the reason that some companies expect their senior management to listen to customer service calls or actually take calls for an hour or so a week. Stories make things real. And the stories in customer service make the customers and their experiences real. I think you've just given us the reason that some companies expect their senior management to listen to customer service calls or actually take calls for an hour or so a week. Stories make things real. And the stories in customer service make the customers and their experiences real.

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