Another thing on customer service vs. network at wireless companies

This was a million years ago in tech terms, but during the mid 1990’s my friend Amy told me that she had given up AT&T long distance for Working Assets, a reseller. Why? I asked her. Cheaper? Its social mission?

Amy told me this: “Working Assets was nice to me on the phone.”

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Tags: customer service, marketing, mobile, network, wireless

This entry was posted on Friday, August 7th, 2009 at 9:25 am and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

ameyer32

Wireless companies actually face a significantly larger threat from Google, Facebook and probably Skype.

Google with Android and the soon to be released Wave offer a huge challenge along with Facebook with their payment platform.

The wireless companies may still be a part of the equation, but their profits will be gutted.

http://bit.ly/4fIuEs