http://caddellinsightgroup.com/blog2/2009/08/customers-are-talking-why-do-companies-continue-to-do-such-dumb-stuff/ A wide-ranging discussion of important business-related matters, such as innovation, risk, understanding customers and managing groups Wed, 03 Mar 2010 16:10:33 +0000 http://wordpress.org/?v=2.8.4 hourly 1 http://caddellinsightgroup.com/blog2/2009/08/customers-are-talking-why-do-companies-continue-to-do-such-dumb-stuff/comment-page-1/#comment-907 Customers Are Talking » Blog Archive » September 2009 Carnival of Trust: Nine ways of looking at trust Mon, 14 Sep 2009 13:03:16 +0000 http://caddellinsightgroup.com/blog2/?p=1453#comment-907 [...] Being able to balance a corporate strategy with the need and perceptions of customers is necessary for trust, as well. So writes Bob Sutton about the dust-up caused by Wal-Mart creating an imitation Girl Scout cookie for sale in its stores. (I posted earlier on Sutton’s post, here.) [...] [...] Being able to balance a corporate strategy with the need and perceptions of customers is necessary for trust, as well. So writes Bob Sutton about the dust-up caused by Wal-Mart creating an imitation Girl Scout cookie for sale in its stores. (I posted earlier on Sutton’s post, here.) [...]

]]> http://caddellinsightgroup.com/blog2/2009/08/customers-are-talking-why-do-companies-continue-to-do-such-dumb-stuff/comment-page-1/#comment-900 Customers Are Talking » Blog Archive » A company’s online, sharable, living window to the outside world Sat, 05 Sep 2009 21:36:39 +0000 http://caddellinsightgroup.com/blog2/?p=1453#comment-900 [...] At any rate, it’s 25 years later, and there’s more information about a company, its markets, and the outside world than in 1,000,000 article packs available at the click of a mouse. Yet companies continue to act as if they have no idea what’s going on outside their walls. [...] [...] At any rate, it’s 25 years later, and there’s more information about a company, its markets, and the outside world than in 1,000,000 article packs available at the click of a mouse. Yet companies continue to act as if they have no idea what’s going on outside their walls. [...]

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