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Why I don’t like the Harvard Business Review redesign

Wednesday, January 6th, 2010

Customers are talking: the complex consumer “buyer”

Tuesday, January 5th, 2010

Customers Are Talking Most-read posts of the year

Tuesday, December 29th, 2009

Customers are talking: here comes “Broadcast Shopping”

Tuesday, November 17th, 2009

Customers Are Talking: In Praise of “Customer-Oriented Defiance”

Thursday, October 1st, 2009

Customers are talking: Why do companies continue to do such dumb stuff?

Friday, August 14th, 2009

Customers are talking: AT&T/Apple/Google – battle of the giants has begun

Thursday, August 6th, 2009

Customers are talking: David Pogue’s “Take Back the Beep”

Tuesday, August 4th, 2009

Customers are talking: Doc Searls runs up against “Simply Everything”’s limits

Monday, July 27th, 2009