Archive for the ‘culture’ Category

The moment it all changed for Ireland

Thursday, March 18th, 2010

Writers see value in the moment; they distill a lifetime of frustration or anguish or hope into a brief encounter, in the way Joyce does when Gabriel Conroy realizes at the end of “The Dead” that his wife has always loved someone else.

My cousin is in the traveling company of “Riverdance” and once when she was performing in our area we had dinner. We were talking about how much that show had meant to Irish culture, in the US and worldwide. She said, “Have you ever seen the original dance that was done for the Eurovision contest?” Meaning, the 7-minute interlude in that television program that spawned the show itself. No, we hadn’t. “You should,” she said. “It’s on YouTube.”

And so it is. I’ve watched it a few times since then, and watched it again this morning. It’s amazing. You can feel, as the performance gains momentum, that something really significant is happening. An entire art form (one which we as Irish-American kids saw as quaint and utterly uncool) was being reinvented and made modern. At the same time, Ireland was graduating from a culture that continually gave up its young to immigration to one where the youth of the country was its greatest strength. This all was summed up in that seven minutes.

And then it ends. There’s a brief moment, less than a second, where the audience sits in stunned silence before exploding in cheers. They were there, and they could feel what was happening, what had happened.

Shop Talk Podcast #16 – Robert Wiesheu on Selling in Different Cultures

Tuesday, November 18th, 2008

For this edition of the podcast, I’m delighted to spend some time with my friend Robert Wiesheu, one of the most interesting guys I know and someone who’s spent more than a decade selling to customers in Europe, the Middle East and Africa. As such, he has a great perspective on what it takes to successfully sell even if you don’t look or sound like the people you’re selling to.

Podcast file (18.2 MB, 15min51sec)

Highlights:

1′25″ Challenges in selling into different regions
5′00″ Preparing to sell in a country for the first time
6′10″ Is there bias against a foreign salesperson?
7′25″ What to think about when preparing a product for worldwide sales
9′10″ Working with in-country agents

Theme music: “Up the Coast” from West Indian Girl’s album 4th and Wall.

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From The Mistake Bank: a comic mistake story (it’s funny, too)

Monday, July 21st, 2008
Please click the picture to view in a larger size.

There are lots of ways to tell a story. One perhaps underappreciated way is via comics–a narrative combination of words and drawings.

Comics artist Josh Neufeld contributed to the Mistake Bank the great story pictured above, “Past Perfect Progressive in Prague.” Perhaps you’ll identify with the awkwardness of adapting to a new place and culture.

Josh’s most recent work is the comic book “A.D.”–taking on perhaps the greatest mistake of our time, Hurricane Katrina and its aftermath. “A.D.” follows the stories of six actual New Orleans residents from different neighborhoods and walks of life, through the calamity and thereafter. A powerful narrative containing real dialogue and settings, with hyperlinks to supporting documentation, it’s truly an epic work. “A.D.” is accessible on the SMITH Magazine site, and will be forthcoming as a printed book in summer 2009, the fourth anniversary of the hurricane.

Related posts:
“Understanding Comics”

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Roughnecks learn to learn from mistakes

Friday, June 27th, 2008

Unmasking Manly Men” in the July-August Harvard Business Review Forethought section had a grabby title and a thesis puncturing a resilient stereotype: one of the roughest, most macho, most dangerous industries in the world–offshore oil drilling–has developed a new work culture where workers support each other, where they are open and candid with their feelings, and…my favorite topic…where they admit mistakes and seek to learn from them.

The piece, written by professors Robin Ely of Harvard Business School and Debra Meyerson of Stanford University states that the culture change was led from above, primarily as a way to improve safety and reduce accidents. And that worked–on-the-job accidents declined 84% over a fifteen-year period. Efficiency and productivity improved as well.

This culture of candor had at least on beneficial side effect–the company developed a new assessment of leadership potential based on ability to listen and learn rather than excellence as a roughneck. [A lesson to the many many professions out there that still select new leaders based on skill in the old job vs. capability for the new one.]

I’m learning that developing a culture of destigmatizing mistakes, discussing them and learning from them makes the whole organization a lot more human, caring and fun. Oh, yeah, innovative, too.

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From The Mistake Bank: Taking a new job in a hurry

Monday, June 23rd, 2008

From The Mistake Bank:

I was in a rut, professionally and personally. Plus I wanted to be closer to a particular girl… the result, a hasty job decision.


Find more videos like this on The Mistake Bank

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Sales has its own culture–is this a bad thing?

Wednesday, January 9th, 2008

I was recently part of a sales meeting where the salespeople from each region of the company descended onto headquarters, gave presentations to the senior management team, got direction, feedback, etc., then went back home to continue selling.

It struck me while I was there that I have seen this very same meeting in each company where I’ve had close contact, or been part of, the sales team.

And one observation I’d make is that quarterly sales meetings show how the culture of the sales team significantly differs from that of the company at large. Another way of saying this is that the sales team is not very well integrated with the company as a whole.

For example, when the salespeople emerged from the meeting and went onto the floor where everyone else works, they were clearly visitors. There was loud talking, laughter, as people came up and greeted them. Small meetings broke out, at which they discussed proposals, customer meetings, the state of the product collateral.

And then they were gone, and the office returned to its quiet buzz of activity.

That evening, the sales team went out to dinner. Just them, without other team members. And they talked about their concerns about the product, the level of support they got from marketing, operations, etc. Their feeling of being separate, on the margins.

The scene was eerily consistent with what I’d seen at several other companies, which makes me wonder if it’s something that could be changed if a company wanted to.

But to me it meant that the sales team wasn’t part of the overall team. And that has all sorts of negative ramifications. Thinking of it from a social networking perspective, these salespeople have strong external networks and weak internal networks–which reduces their ability to get things done in the company and therefore makes it more difficult to create strong solutions for customers. Which reduces sales. And contributes to sales turnover.

Or perhaps it would be just as bad if they had strong internal networks. Their external networks would suffer, they would have less distance from their colleagues, which would reduce their ability to lobby on the customer’s behalf and demand more from their company.

What do you think?

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