Archive for the ‘technology’ Category

Mini-podcast: Listrak’s Ross Kramer on not investing in sales and marketing

Monday, June 30th, 2008

An audio story from The Mistake Bank.

When Ross Kramer started his first technology business, he focused on the technical side to the exclusion of sales and marketing. In retrospect, that was a mistake.

You can download the story here.

Biography:
Ross Kramer started his first company, a web hosting firm named Vertex Internet, in his Penn State dorm room in 1997. He quickly noticed the struggles his customers were having in communicating with their customers efficiently and effectively, so he started Listrak to help with their email marketing needs. Under Ross’ direction, both companies have grown into technologically-advanced companies that are leaders in their industries.

Listrak services clients such as Daimler Chrysler, Motorola, L’Oreal and the Islands of the Bahamas from its Lititz, PA headquarters. Listrak is a two-time winner of the Central Penn Business Journal’s Top Fifty Fastest Growing Companies and the 2005 Growth Company of the Year by the Technology Council of Central PA.

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More insight on the Honda Fuel Cell vehicle

Tuesday, June 17th, 2008

If you read today about Honda’s new fuel cell car (here or here), you may be interested in a fuller discussion we had on a recent podcast.

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Mistake Bank featured in the Ning blog

Friday, June 6th, 2008

Ning is the platform that hosts The Mistake Bank and more than 300,000 other social networks (!). In the Ning blog, they feature a few networks each day that use Ning. And last night, they posted a nice writeup of The Mistake Bank. Did you ever notice this: when others discuss an idea you have, they often explain it more clearly than you can! Please check it out.

And if you’re interested in starting a social network, for a class reunion (like my wife did) or any other purpose, I’d highly recommend Ning. It’s highly functional and exceptionally easy to set up, maintain and customize. (Note: I have no connection with Ning other than as a user of their software.)

Ning was founded by Gina Bianchini and Marc Andreesen. Andreesen previously had founded Netscape and Opsware, two highly successful startups. I think he knows something about growing successful companies.

Related Post:
“The Breakthrough Company”: wise advice for the emerging entity

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US third broadband option an elusive goal

Tuesday, May 20th, 2008

Earthlink’s withdrawal from the municipal WiFi business, leaving the future of networks in Philadelphia and other cities uncertain at best, and similar news from MetroFi, has closed a chapter in the search for alternatives to the phone company and the cable company for a third broadband competitor.

Third-tier cities and rural areas are most affected. When the cables and telcos are offering higher-speed services (like Verizon’s FiOS), they are doing so in the major metro areas. So it’s not surprising that cities themselves are getting, perhaps reluctantly, into the broadband business. The efforts of Chattanooga, Tennessee, to build out a municipal fiber network, are profiled in a recent article in the Wall Street Journal.

While covering US broadband problems profiled before in this blog, like lower coverage, high prices and relatively low speeds compared to other countries, the WSJ article usefully shows the impact on customers, especially business customers, of poor broadband availability and performance:

In a converted saddle factory here, Jonathan Bragdon, 38 years old, runs a 40-person company that he says couldn’t exist without a lot of affordable Internet bandwidth. Seven of his employees live and work in other cities, including New York and Leeds, England. His business, called Tricycle Inc., transmits high-resolution 3-D simulations of carpeting to interior designers.

More important than download speed for such work is upload speed. Yet, on most connections it often takes longer to upload files to the Internet than it does to download them from the Internet. With Comcast, Mr. Bragdon was getting a download speed of eight megabits a second, but an upload speed of only one megabit a second.

About two years ago, Tricycle switched to the EPB’s fiber network. Mr. Bragdon says that lowered his costs several-fold and gave him the flexibility to upgrade to speeds as fast as 100 megabits a second. “With the rivers and the mountains, young people want to live here,” says Mr. Bragdon. “But you need good bandwidth to work here.”

Let’s hope businesspeople like Mr. Bragdon can get the bandwidth they need, from whatever provider. And if the cables or the telcos won’t provide it everywhere it’s needed, perhaps the municipalities will have to.

Related Posts:
US broadband prices vs. the rest of the world: nothing has changed
US consumers need a third broadband option

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Move to Intel chips helped Mac hit the jackpot

Thursday, April 24th, 2008

When the Mac’s move to Intel chips was announced almost three years ago, it seemed like a good, practical move. The PowerPC chip was falling behind Intel, performance-wise, and Apple wanted to leverage Intel’s much larger investment in performance and capability. Intel, for its part, wanted the sexiness of being associated with a cooler brand than Dell, Lenovo, etc.

But the full impact of the processor swap is only now becoming apparent. Yesterday Apple stated that its latest quarterly earnings rose 36% over the same period last year, powered by a 51% increase in Mac sales. The Wall Street Journal buried this telling passage into its article on Apple’s earnings release:

Apple’s computers now also easily run Microsoft Corp.’s Windows operating system, which has helped Apple in a long-running campaign to persuade Windows users to switch to Macs.

Precisely. The Intel processor was a Trojan Horse hiding Windows compatibility–the real value of the switch from PowerPC. Eons ago, people in companies used Macs all the time (it was on my desktop in 1989). Then Windows 3.1 swept through the business world, and Macs retreated to schools, graphic designers and filmmakers.

Now, people who require some Windows programs (because of work or other reasons) can retain that compatibility and get the benefits of OS X and all the interesting applications that run on it.

One of those people is me. The Mac returned to my desktop in August 2007 after a 12-year hiatus. It’s good to be back.

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The new media onslaught is making entrepreneurs out of creators

Thursday, April 17th, 2008

An article from the New York Times earlier this week (”Bridging The Gap, The Sequel“) starkly illustrated that venture capitalists from Silicon Valley and creative types from Southern California are having difficulty cooperating to create financial and partnership models for new media.

One of the biggest obstacles, according to the articles, is the Southern Californians’ focus on upfront cash rather than long-term equity.

How this situation came to be is easy to understand: when the means of production of creative property were expensive, there was a distinct separation between the “suits,” who raised needed capital, and the “talent,” who wrote, acted, sang, directed, etc. The suits financed productions and paid the talent, who worked job to job. It was in the talent’s interest to get as much of their payment upfront as possible because (1) they didn’t know when their next job would come through and (2) the suits could, and wanted to, maintain full ownership of the property.

Now production costs can be much smaller, for music, video, text, etc. Prices for distribution are coming down too as new outlets emerge for digital distribution. And media companies are looking to hedge their risk as the old moneymakers (CDs, DVDs) erode.

As a result, an entire new entrepreneurial class has emerged, between the suits and the talent, combining the ability to raise money, cut deals, etc., with songwriting, producing, or acting. Around this “middle class” is a new set of technology and business enablers that are providing key pieces of the production and distribution infrastructure for these creators. (This edition of the radio program “Fresh Air” discusses some of the new models and companies emerging in the music business. Companies like Indieflix provide distribution services for video/film producers.)

Here’s an example of the new world order for music: the LinkedIn profile for Fran Ten of the LA band West Indian Girl:

oversee and run all the departments of the west indian girl business – management, marketing, new media, touring, merchandising, promotions, licensing, legal, accounting, art, etc etc.

music is a business and musicians that dont understand this are at a disadvantage.

this job is just as much a blue collar job as the one i had in high school working at a brake factory in grand rapids, mi. sometimes i think it’s even dirtier.

Technology advances have made internet video and mobile entertainment accessible to consumers on a wide scale. The business models are lagging behind. The old way–suits and talent–isn’t going to be able to work them out. The “middle class” will have to do it.

(Photo: a still from “Fields of Mudan,” the all-time best-selling DVD on Indieflix.)

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CTIA Day 2 – a look back

Saturday, April 5th, 2008

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Most interesting discoveries of CTIA Wireless 2008

Friday, April 4th, 2008

As I wait in the Las Vegas airport for my flight home, here are the most interesting discoveries I made at this year’s show.

Chargebox
– they sell a neat vending machine to recharge cellphones.

Wildwave – a Canadian company that creates and distributes mobile digital content.

Jygy – an SMS-based social network tool (disclosure: I know some of the leadership of Jygy, though this week was my first look at the system)

dial2do – one of several voice-to-text companies at the show, their software is focused on processing oral commands, such as composing and posting Twitter updates completely by voice.

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EV-DO is a bit of a miracle

Wednesday, April 2nd, 2008

I’m in Las Vegas for CTIA, and so it’s appropriate that I’m connecting on the web via Verizon’s EV-DO service. (WiFi coverage in the hotels is lousy, plus it costs $12.99 per day.)

My first CTIA was New Orleans in 1992, and if I recall correctly, McCaw Cellular began developing the CDPD (cellular digital packet data) service around that time. That service didn’t do much of anything, but now, sixteen years later, mobile broadband is a fixture.

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CTIA Day 1 – It’s Vegas, baby

Wednesday, April 2nd, 2008

As Dan Meyer pointed out in RCR today, CTIA is just more fun this year. Is it the Vegas factor?

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