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Customers are talking: companies are investing in customer satisfaction, and it shows

Monday, July 27th, 2009

Customers are talking: retailer Zara relies on ground-level “specific knowledge” to forecast sales

Tuesday, July 21st, 2009

Customers are talking: “Why Customers Really Buy”

Thursday, July 9th, 2009

Customers are talking: The Hot Line

Wednesday, June 24th, 2009

Customers are talking: reading signals from the edge

Monday, June 22nd, 2009

Free Webinar: “Customer Insight From the Ground Up,” Wed, 1 July, 1pm US Eastern time

Thursday, June 18th, 2009

Customers are talking: Dell acts on Twitter product feedback

Friday, June 12th, 2009

“Customers Are Talking” stories from trailer maker Snowbear

Thursday, June 11th, 2009

“The Silver Lining” is a good intro to the new innovation methods

Thursday, June 11th, 2009

Customers are talking: the stories of credit-card customers

Friday, May 29th, 2009